1st Line Service Desk Analyst train into 2nd lIne

Fruition IT Resources Limited
Wakefield, UK
11 Oct 2019
18 Oct 2019
Contract Type
Full Time
1st Line Service Desk Analyst, Helpdesk Analyst, training into 2nd line & ITIL certification
Location: Grange Moor, Wakefield (between Wakefield and Huddersfield)
Salary: Upto £21,000p.a + on call + Parking

Training and Developement-Train into 2nd line & sponsored ITIL and other certifications

Are you a Service Desk Analyst? Would you like to work in a close-knit team to provide IT support, for a business who are moving towards becoming solely cloud based? A wonderful opportunity has arisen to join a retail organisation who focus on moving towards cloud solutions with great scope for progression and training.

If this sounds perfect for you, find out more today!

Fruition IT is partnering with a large global retail organisation who are looking to grow their service desk team and bring on board 1st line service desk engineers with exceptional customer service skills. They will provide training into 2nd line fixes and builds and training on varios tools like Dynamics AX, YeoSoft, SCCM/MBM etc. They will also sponsor your ITIL certification if you don't have one.

How will you be spending your time?

As part of a small IT support team, supported by your colleagues, team lead and Head of IT, it will be a hands-on role, where you will offer customer and basic technical support services to field agents for their applications on mobile, tablets and laptops.

Your responsibility will be to provide 1st line support to customers. Being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible.

It will be expected that you log, prioritise and assign incidents in a timely manner, and escalate if necessary.

You will not only investigate queries, but also use and analyse these techniques in order to resolve queries. You will be confident in addressing these queries via various mediums such as face-to-face, over the phone or via email.

Experience we're looking for:
  • Experience working in a 1st line Microsoft support environment
  • Experience providing support to Desktop PCs, Laptops, Servers and Networks plus mobile devices and applications
  • Basic Networking
  • Understanding of Active Directory (AD)
  • Experience supporting Windows 7, Microsoft Office, XP and Outlook
  • ITIL processes


Alongside the skills listed above, the ideal candidate would be a strong communicator who prides themselves on attention to detail, and is intent on providing excellent customer service.

It would be favoured if you are a self-motivated individual who is proactive and thrives under pressure.

Other attributes that would be great include a passion for technology, with the ability to pick up and retain information about new technology, alongside being able to problem-solve effectively.

Easily commutable from Huddersfield, Halifax, Bradford, Leeds, Wakefield, Barnsley and Sheffield.

If you have any questions/queries feel free to contact Gurleen Kumar at 0113 323 9741

1st Line, Helpdesk support, Servicedesk support, Service Desk, first line

This job was originally posted as www.totaljobs.com/job/88251693

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