Onsite IT Service Delivery Manager

Quorum Network Resources Ltd
Edinburgh, UK
10 Oct 2019
18 Oct 2019
Contract Type
Full Time
Quorum are one of the largest Microsoft Gold Partner IT Consultancy firms in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider and we are currently looking to add a permanent Onsite IT Service Delivery Manager to our growing Managed Services team to be based permanently with one of our clients in the centre of Edinburgh.

This is a very varied and challenging role where you will have overall responsibility for the provision of the Managed Service including a team of IT Support Analysts, in a role which requires a good mix of IT Management skills and hands on technical ability.

The role of Onsite IT Service Delivery Manager:
  • As a key member of our Managed Services team, you must be able to adapt quickly to the fast paced environment we work within and deal with multiple tasks and projects as required.
  • Work in partnership with the end client to adapt to their changing business needs.
  • The role will require you to interact with customers, 3rd party suppliers and internal stakeholders daily ensuring that the day to day running of the Managed Service meets the needs and requirements of the client
  • Engage in regular service reviews with the client and act as an escalation route for the client
  • Prepare proposals, input to contracts and approve invoices
  • Deal with issues raised in Daily Checks by the team of IT Support Analysts
  • Deal with Major Incidents, e.g. provide regular updates to the client and to Quorum, ensuring that the incident is fully resolved to the satisfaction of the client, providing a Major Incident Report detailing the Incident, resolution and any recommendations going forwards
  • Management of a small team of IT Support Analysts.

What we are looking for:
  • Knowledge of ITIL Methodologies
  • Experience of dealing with both internal and external stakeholders
  • Proven track record of working towards SLA's
  • Service improvement experience
  • Strong negotiation skills
  • Experience of working within a fast-paced environment, ideally a managed services environment
  • Previous management experience ideally within a Service Desk capacity.

  • Microsoft Systems Centre suite (Operations Manager, Service Manager, Configuration Manager, Data Protection Manager and Virtual Machine Manager)
  • Core Microsoft Server Product experience (Windows server, SQL Server, Exchange Server and Lync)
  • Microsoft Desktop Deployment and support
  • Knowledge of networking / routing would be an advantage

Why Quorum?

We eat, breathe and sleep technology - do you? If so, then this is the role for you where you will be working with the most cutting-edge technology to ensure delivery of our client's requirements.

As a company, you would be joining us at a very exciting time, we have just become Employee Owned so you will see first-hand how your hard work pays off for the benefit of the company and employees playing a key role in the future of Quorum moving forwards.

You will be provided with ongoing support, training and development to allow you to develop your skills and shape the career you really want.Our team are talented, dynamic and committed professionals and we would love to hear from you if you are passionate about innovative technology solutions.

We offer highly competitive salaries with an excellent benefits package including Private Health Care and Season Ticket Loans with regular technical training and certification opportunities, and annually Quorum send employees to conferences around the world such as the Microsoft Ignite conference.

Still not convinced? We have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees individual needs to make work-life fit around personal life. And above all, we are a genuinely nice bunch of people.

This job was originally posted as www.totaljobs.com/job/88261794

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