Senior Analyst / Technical Account Manager

Robert Walters
Manchester, UK
07 Oct 2019
31 Oct 2019
Contract Type
Full Time
Senior Analyst / Technical Account Manager - Manchester

A growing tech business based in Manchester are currently looking for a Senior Analyst / Technical Account Manager to join their team. The Analyst will be responsible for overseeing the day-to-day running of the company's key enterprise accounts in a fast moving environment, ensuring the highest level of communication and satisfaction throughout. This is a high profile role, with the successful candidate being able to own and grow their responsibilities over time.

Key responsibilities include:
  • Ownership of key client accounts and client project plans.
  • Managing relationships with senior executives at multi-billion dollar companies.
  • Regular reporting on client KPIs.
  • Report building and ad-hoc analysis.
  • Acting as an internal advocate for the client, and working with all internal teams to ensure client success.
  • Management of client support tickets with the software engineering and product matching teams.
  • Gather and interrogate client requirements.
  • Leading weekly video conferences with key client and internal stakeholders to report key metrics, deliverables and KPIs etc.
  • Occasional travel to London to support clients face-to-face and represent the company to key stakeholders.
  • Proactive identification of client challenges/opportunities.

The successful Senior Analyst / Technical Account Manager will have the following experience:
  • Extensive experience in a client facing role - with stakeholder management and requirement gathering capabilities
  • Extensive SQL and Excel skills
  • Previous experience in an analytical position
  • Strong interpersonal skills
  • Passion for technology

This is a key position for the company and so salary is relatively open, however expect between £35,000 - £50,000 in addition to benefits.

This is an urgent requirement and ops interviews will be taking place ASAP. Apply today to register your interest.

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