Senior Analyst / Technical Account Manager

Recruiter
Robert Walters
Location
Manchester, UK
Salary
Competitive
Posted
07 Oct 2019
Closes
31 Oct 2019
Ref
1286685154
Contract Type
Permanent
Hours
Full Time
Senior Analyst / Technical Account Manager - Manchester

A growing tech business based in Manchester are currently looking for a Senior Analyst / Technical Account Manager to join their team. The Analyst will be responsible for overseeing the day-to-day running of the company's key enterprise accounts in a fast moving environment, ensuring the highest level of communication and satisfaction throughout. This is a high profile role, with the successful candidate being able to own and grow their responsibilities over time.

Key responsibilities include:
  • Ownership of key client accounts and client project plans.
  • Managing relationships with senior executives at multi-billion dollar companies.
  • Regular reporting on client KPIs.
  • Report building and ad-hoc analysis.
  • Acting as an internal advocate for the client, and working with all internal teams to ensure client success.
  • Management of client support tickets with the software engineering and product matching teams.
  • Gather and interrogate client requirements.
  • Leading weekly video conferences with key client and internal stakeholders to report key metrics, deliverables and KPIs etc.
  • Occasional travel to London to support clients face-to-face and represent the company to key stakeholders.
  • Proactive identification of client challenges/opportunities.

The successful Senior Analyst / Technical Account Manager will have the following experience:
  • Extensive experience in a client facing role - with stakeholder management and requirement gathering capabilities
  • Extensive SQL and Excel skills
  • Previous experience in an analytical position
  • Strong interpersonal skills
  • Passion for technology

This is a key position for the company and so salary is relatively open, however expect between £35,000 - £50,000 in addition to benefits.

This is an urgent requirement and ops interviews will be taking place ASAP. Apply today to register your interest.

This job was originally posted as www.totaljobs.com/job/88199474

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