Customer Service Manager

Hays Specialist Recruitment Limited
Sheffield, UK
09 Oct 2019
25 Oct 2019
Contract Type
Full Time
Customer Services Manager - 6 month contact - up to £60K p/a

Your new company

Your new company is a large, well known and respected public sector organisation based within Sheffield.

Your new role

Within your new role you will be responsible for running and managing a busy contact centre, delivering excellence in Communications. You will ensure that the whole department is continually providing excellent service to clients and the public, whilst leading on quality assurance process and overseeing all integrated departmental processes.

You will represent the department at both internal and external meetings and be responsible for leading the training and development needs of the department and all employees within it.

What you'll need to succeed

In order to be successful within this role, you will need a (minimum) Level 7 management qualification, which is supported by at least 3 years management experience within a similar role.

You will also have proven leadership skills, and an understanding of both change management initiatives and contact resolution processes and systems. You will possess the ability to drive performance through others, and a proven track record of delivering a high standard of customer service.

You will thrive in a high pressure environment, and be capable of managing a large amount of staff. Due to the immediate start of this role, you must be immediately available for work within Sheffield, and able to commit to the full duration of the role (6 months).

What you'll get in return

You will receive a high salary (Up to £60,000 per annum, DOE), flexible working and the chance to work for a large, well respected public sector organisation within Sheffield.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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