Customer Healthcheck Advisor

Recruiter
Johnson Controls
Location
Manchester, UK
Salary
Competitive
Posted
08 Oct 2019
Closes
16 Oct 2019
Ref
1290187091
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Customer Billing Advisor

What you will do

Our Customer Billing Advisors ensure all necessary details are accurate to ensure intercompany billing is completed timely and appropriately for our ADT Security business customers. The successful candidate will work closely with our accounts and credit control functions and will pro-actively contact business customers to collect required information and update records. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace

How you will do it

Our Customer Billing Advisors are expected to contact accounts teams of business customers including key accounts by phone. You will use your interpersonal skills to obtain purchase orders and update payment records to ensure accurate and timely billing. You will highlight any problem customers and work with them along with the sales teams to understand what was agreed and apply onto the systems. You will also support from a dispute and complaints perspective and be able to action name changes/bill through date changes and contract amendments.

What we look for

To be successful as a customer billings advisor you will need to be a confident communicator, especially over the phone and experience using Microsoft Office. You will have the confidence to call business customers to obtain invoicing details and the planning and organisation skills to follow up where necessary. This role will suit experienced credit controllers, customer service advisors or graduates looking for a career in administration or foundation for finance.

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

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