Post Office Counter Manager

McColl's Retail Group
Bushey Heath, UK
06 Oct 2019
18 Oct 2019
Contract Type
Full Time
Here at McColl's we pride ourselves on being the second largest multiple convenience operator in the UK. With approximately 1500 stores nationwide including over 1200 convenience stores and over 600 Post Offices our aim is to be "Your Neighbourhood's Favourite Shop."

Within our store network we operate a number of Post Offices which provide a valued service to the local communities and our Counter Managers play a very important part in helping us achieve this.

We are currently looking to recruit a Post Office Counter Manager for 34 hours per week who can lead and inspire a team to provide excellent customer service.

The main purpose of this role is to drive customer service standards and the sales performance within the branch.

Key responsibilities
  • Maintain and deliver the Company's expectations in respect of customer service and standards
  • Manage an efficient operation including full adherence to the security of cash/stock control and accuracy with daily/weekly accounting procedures
  • Work to agreed budgets and targets
  • Lead, inspire, coach and motivate a team to provide a friendly, knowledgeable and professional customer focused environment
  • Advising customers on a wide range of Post Office products and services to drive sales
  • Ensure policies, procedures and compliances are fully adhered to
  • Resolving all customer queries and complaints in a professional and timely manner

Key requirements
  • Excellent time management skills, self-motivated and possess meticulous administration skills
  • Confident and proactive in the achievement of team and Company objectives
  • Thrive on driving high sales performance
  • Be highly motivated and results driven with excellent communication, influencing, management and leadership qualities

If you have previous Post Office or Customer Service experience, a flexible and adaptable approach and a passion for delivering the best possible experience to the customer, we'd really love to hear from you.

Benefits: colleague discount, pension scheme and generous colleague saving opportunities.

The closing date advertised is the latest date that this vacancy will close. If we reach the maximum amount of applicants this vacancy may close before the advertised date.

Please note that only suitable candidates will be contacted.

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