Customer Proposition and Project Manager

Harlow, UK
10 Oct 2019
25 Oct 2019
Contract Type
Full Time
Proposition and Project Manager

Location: Harlow, Essex

Salary: £44,000 per annum

Type: 12-18 month FTC, Full Time

Adecco Harlow are currently recruiting for a Customer Proposition and Project Manager to join a large and expanding charity in Harlow. The successful candidate will have previous experience of customer proposition.

Areas of responsibility include:

Identify new customer propositions by researching and understanding the current and future needs of customers.
Undertake feasibility studies of potential ideas and work them up into outline plans for consideration
Utilise customer research and feedback to improve the customer experience and ensure that the wants and needs of customers are acted upon
Challenge all processes that impact our customers - driving change to deliver continuous improvement
Develop creative solutions to meet the needs of our customers and our strategic ambitions
Facilitate engaging sessions with colleagues across the business to develop creative solutions and propositions
Ensure improvements to the customer journey are fit for purpose whilst ensuring commercial viability
Influence key stakeholders, staff and external parties to support the delivery of the proposition
Use data (both quantitative and qualitative) to demonstrate the positive commercial impact of initiativesProject Management:

Take ownership of the project management and implementation of new and improved customer propositions
Write compelling and robust project proposals and detailed business cases
Manage all project-related risks and dependencies
Work with other teams across the business to plan for the successful implementation of projects
Plan and manage piloting of new ideas and propositions - adopting a flexible approach that learns along the way
Able to prioritise and manage multiple complex responsibilities efficiently and accurately
Ability to engage, manage and influence key stakeholders
Develop and manage project-related budgets and spendOperational:

Maintain up-to-date documentation of key processes and customer journey maps.
Contribute to the department annual operating plan process, business objectives and initiatives.
Ensure robust data retention policies and practices are adhered to and regularly monitored, designing appropriate developments where necessary.

Qualifications/ Knowledge & Experience


Evidence of formal project management skills training eg PRINCE2
Educated to degree level or equivalent related work/education attainment
Exceptionally strong written and verbal communication skills with high attention to detailDesirable:

Knowledge of vehicles, conversions and adaptions
Understanding of the vehicle leasing environment
IT literate with working knowledge of CRM systems

We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.

Adecco is an Equal Opportunities employer that is happy to welcome applications for any applicant who fulfil the role requirements for this position. The Adecco group is a global company with more than 33,000 FTE employees and around 5,100 branches in over 60 countries and territories around the world. The Adecco Group offers a wide variety of services that include temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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