2nd Line Support Technician

Pier Recruitment
Shoreham-By-Sea, UK
08 Oct 2019
17 Oct 2019
Contract Type
Full Time
Would you like to join a growing organisation with an excellent training package in the Telecoms Sector?

Are you a technical minded with a good knowledge of IT services?

If the answer is yes to the above, then we have the perfect opportunity for you.

As a 2nd Line Support Operator, you will be offering technical support to the company's business clients, proving excellent Customer Service and supporting the 1st Line Support staff.

Key Responsibilities:

* Technical support to existing customers via phone, web and/or email
* Experience troubleshooting WLR, Data, Telephony Systems.
* Escalation point for 1st Line support
* Updating the in-house CRM system

The ideal candidate will have the following skills or experience;

* Telecoms experience (desirable)
* Strong IT support background, to a 2nd line support level
* Strong Customer Service
* Handle complex queries
* Excellent time management
* Be willing to go the extra mile

Salary: £21,000 - £25,00 depending on experience

What's in it for you?

* Perkbox
* Work events
* Pension scheme
* Free tea & Coffee
* Daily fruit
* Interest free travel loans
* Career progression for a leading independent UK supplier
* Regular company and team social events (including a Summer & Christmas party)

If this role sounds perfect and you would like to know more information, please call Nyomi at Pier Rcruitment or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

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