1st Line Support Analyst

Recruiter
Fruition IT Resources Limited
Location
Wakefield, UK
Salary
Competitive
Posted
10 Oct 2019
Closes
19 Oct 2019
Ref
1293853879
Contract Type
Permanent
Hours
Full Time
1st Line Support Analyst - Wakefield

£18,000 - £20,000/year (plus time and a half pay for on-call - 1 weekend in every 4)

I'm working with a well-known retail organisation based just outside Wakefield who require a 1st Line Support Engineer. The role would be working as part of a busy Service Desk team providing technical support to the IT team and end users on a range of systems.

Responsibilities:
  • Receive calls from users in relation to any technical incident or request
  • Accurate logging of helpdesk submissions in to the Support Desk ITSM tool
  • Preliminary investigation of all requests via telephone, email or remote admin tools, resolving or escalating as necessary using generic fault-finding techniques
  • Installation of Software packages and registration of applications
  • Maintaining Asset Details of all IT equipment
  • Installation of IT Hardware and Software
  • Building and Configuration of Desktops, Laptops, Mobile Phones
  • Administration of general IT activities, including documentation

Skills/Experience Required:
  • Previous experience in an IT Support/First Line Support role
  • ITIL Certified (desirable) or knowledge of ITIL standards and procedures
  • Knowledge of Windows Operating Systems
  • Experience of Active Directory and Office365 Administration
  • Experience of end point builds and support - MAC, Laptop, Desktop, Tablets, Mobile Phones, Printers
  • Excellent customer service and problem-solving skills
  • Enthusiasm and willingness to learn

This is an urgent requirement with interview slots already arranged. Please apply with an up-to-date CV for immediate consideration.

This job was originally posted as www.totaljobs.com/job/88264585

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