Service Delivery Manager

Real Time Consultants
Bristol, UK
10 Oct 2019
27 Oct 2019
Contract Type
Full Time
Service Delivery Manager - Bristol - Up to £50,000 + Benefits

A niche and fast-growing technology business located in Bristol are currently seeking a skilled Service Delivery Manager to oversee the delivery of their service technology to a wide range of customers.

This is an excellent opportunity to join an ambitious organisation with long term progression, an enviable career path and a collaborative working environment.

The Role

The Service Delivery Manager will be key member of the incident team, ensuring high-performing service support functions across the business are maintained. Your daily duties will include, but won't be limited to:
  • Owning the incident, request, change, disaster recovery and escalation processes
  • Taking ownership of major incidents
  • Coordination of resolving parties
  • Effective communication to stakeholders
  • Post incident-reviews
  • Liaising with other departments regarding technical business improvements
  • Developing a strong understanding of projects impacting your service area
  • Taking accountability for the quality of service and performance
  • Drive internal and 3rd party service review meetings

About You

The suitable candidate will be an experienced service management professional with a passion for service improvement and expert knowledge of ITIL disciplines. You'll have previous experience in a lead role, showing the ability to manage both in-house and virtual teams, as well as 3rd parties. As the Service Delivery Manager, you will have previous experience of service design in a large-scale, diverse environment of incident management and escalation procedures.

Excellent communication, organisational and customer-facing skills are essential to the role, combined with the willingness to support and mentor more junior members of the team. You'll be able to work under pressure, showing a high degree of flexibility to ensure deadlines are met.


In addition to a competitive salary of up to £50,000, the Service Delivery Manager will receive a generous benefits package including onsite parking, private healthcare and an attractive pension scheme to name but a few.

If this position sounds like a good fit for you, please apply now! For further information, please contact Emily Gregory at Real Time Consultants.

Real Time Consultants are acting as an employment business/agency in relation to this vacancy.

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