System Project Manager

Morgan Jones Recruitment
Shoreham-By-Sea, UK
04 Oct 2019
27 Oct 2019
Contract Type
Full Time
System Project Manager
£25k - £35k DOE

Our client is an expert Network provider and they are looking for a System Project Manager to be part of the Service and Support Team, to deliver a professional and consistently high-quality project management and customer service in the area of Telephone System Projects for our UK based telephone system installs (on premise and VOIP solutions). Meeting or exceeding customer expectations, coordinating resources and managing costs.

  • To be a pivotal member of the Installations team within Service and Support from an Operational perspective
  • To pro-actively engage with internal colleagues, suppliers and customers where required
  • To support the team in processing and co-ordination of any system-based tasks
  • Receive & verify all orders from the project managers or sales team (if project management is not required) and ensure complete understanding of requirements so that resource can be booked in
  • Raise necessary job paperwork as per agreed timescales
  • Ensure timely and accurate input of job, task order details onto all systems to ensure customer's order & invoice is correct first time, and interdependent information is clear, accurate and unambiguous
  • Receive, upload and review completed survey and job sheets, communicating any relevant changes or comments in a timely manner to relevant parties
  • Resolve field support escalations such as engineer delays, issues or challenges
  • The placing and tracking of all system, equipment, component and accessory orders and ensuring stock levels (incl. Engineers van stock) are appropriately maintained. Organising orders and negotiating with suppliers to ensure the best price
  • Allocating goods to jobs, packing and dispatching via couriers or similar ensuring that the goods arrive on time for the agreed install or project
  • Maintain and publish a price list of standard parts and services
  • Maintain accurate and controlled Purchase Order log or all purchases and costs
  • Maintain a thorough understanding of all product ranges and modules and undertake training where necessary
  • Ensure excellent customer service by providing first (and in time second line) customer support
  • Adhere to KPI's set by Manager, SLA's in processing and responding to queries
  • Prepare and produce performance reports when required
  • Manage the Engineers diaries
  • To be compliant with all company policies and related legislation.
  • To adhere and contribute to the company's quality system and processes, and their maintenance.
  • To assist in the promoting of standard processes across the department and actively seek, drive and contribute to continuous improvements.

Essential Skills:
  • Experience in working in Technical logistics role and organising a field workforce
  • Experience on managing suppliers, purchases, stock in a technical environment Must be self-motivated, proactive and a team player.
  • Excellent communications skills both verbal and written.
  • Accurate numeracy, written and data entry skills
  • An analytical and logical thinker
  • Proficiency in Excel (Formulae and pivot tables) and MS Word
  • Must have excellent eye for detail especially in the area of numbers, data and its presentation.
  • Customer Service focused
  • Organised to ensure workloads are managed effectively
  • A demonstrable ability to follow process and build a reassuring rapport with colleagues and customers as well as professionally handle issues and complaints
  • Excellent telephone manner and office presence

Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

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