Applications Support Analyst Product Lifecycle Management

Recruiter
Modis
Location
Stevenage, UK
Salary
Competitive
Posted
09 Oct 2019
Closes
04 Nov 2019
Ref
1291678792
Contract Type
Permanent
Hours
Full Time
An Application Support Analyst is required for an initial six month assignment with a multi national defence client based in Stevenage.

We are seeking an Application Support Analyst who will be responsible for providing business guidance, administration, and third line specialist support on PTC's Windchill Product Lifecycle Management (PLM) Software.
Working in a dedicated small team the role purpose is to support a diverse engineering environment user base on the take-up of new PLM toolset encompassing Document Management, Part/BoM/CAD Data & Change Management.
The toolset has been adopted across a multi-national context and there will be opportunities to become involved in the deployment of further system capabilities and process continuous improvement.

Accountabilities
* Provide support and guidance for the use of PTC's Windchill PLM Software during the implementation and follow-on phases of the project.
* Act as a focal point to resolve day-to-day user technical tool issues and manage their resolution in a timely & effective manner.
* Deliver formal training & one-to-one coaching within different Engineering communities across the company's site locations.
* Support the creation & update of processes affected by the implementation and guidance to Users on the new ways of working for Document, Part and Change Management topics.
* Assist in the development and generation of training and support material ensuring a multi-national approach is achieved to deliver common training modules to the different user populations.
* Offer guidance and best practice to ensure users are able to work optimally.
* Carry-out various business software administration tasks.
* Provide technical support input for future tool developments in line with evolving business requirements & practices and carry out user acceptance testing.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.

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