Technical Coordinator

Search Consultancy
St. Helens, UK
09 Oct 2019
16 Oct 2019
Contract Type
Full Time
Technical Coordinator

£21,000 - £23,500

Haydock, St Helens

Monday - Friday, 8:30am - 5.00pm

Key Responsibilities
  • To offer both customers and technicians specialist knowledge on both process and machine functionality
  • Provide a very detailed 2nd tier of prevention to customers.
  • Liaise with customers regarding potential charges regarding codes and process invoicing.
  • Arrange tasks for the engineers in the field effectively
  • Maximise the tasks per day per engineer efficiently
  • Minimise customer disappointment
  • Advise customers of delays or when SLA's may be breached
  • Ensure any documentation or passes are arranged for secure sites
  • Ensure down tasks are monitored and are executed in the shortest possible time
  • Ensure wait tasks are monitored and were possible execute within 5 days
  • Issue daily wait/down spread-sheets to technical staff via email
  • Ensure the filter/valet information is correctly collated
  • Respond to CRC requests within a maximum of 4 hour response time
  • Provide an effective communication link between field and CRC with feedback
  • Arrange appointments/tie-ups with logistics team

Required Skills & Attributes
  • Previous experience within a technical coordinator position
  • Logistics or engineering background
  • Strong computer literation skills
  • Strong written & verbal communication skills with an ability to deliver an accurate & concise message
  • Customer focused
  • Reliable, tolerant, and determined
  • Able to work on their own initiative and as part of a team
  • Must have a proactive approach to problem solving
  • Needs to be able to interact well with all internal departments

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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