Customer Experience Account Manager

Carrington West Limited
St. Albans, UK
04 Oct 2019
18 Oct 2019
Contract Type
Full Time
My client are an award winning telecoms company offering business communication products and services to businesses across the UK. They are a large telecoms connectivity company offering products such as fixed line connections, mobile, voice, host services and voIP amongst other things. The successful candidate must have experience in the Telecoms industry.

They have a great reputation in the market and a huge client base. As the company grows they have worked hard to ensure they give market ;leading customer service and they are currently looking for a new Customer Experience Account Manager. As an account manager you will be responsible for looking after several large accounts the company has with businesses. You will need to be the first point of call for the clients and assist with product information, first line IT issues, new contracts, billing and new solution information.

The ideal candidate will have account management experience and have excellent customer service experience. You will be confident on the phone and in person and have good IT skills.

The ideal candidate will be put through training to give you the skills to deal with 1st line support, understand the products and services my client provides and understand the nature of the relationships with their clients.

They offer a great salary and benefits package including a pension. You will have promotion opportunities and work in a friendly environment where you can do something new every day.

Ideally the successful candidate will have a Full UK driving licence due to the location of the office.

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