Customer Service & Business Administrator

Location
Burnley
Salary
£16100 - £21000 per annum
Posted
11 Oct 2019
Closes
08 Nov 2019
Ref
00098891
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
An award winning, fast growing pharmaceutical & sports supplement manufacturing company is looking to recruit a customer services & business administrator.

Customer Service

- Fielding customer enquires through email, eBay messages, live chat enquiries, telephone e.g. requests for product information, shipping exceptions, returns,
- Improving the customer service we offer through optimisation of the touchpoints and analysis of performance of these elements
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Work as part of the sales team to drive positive company sales results
- Check product availability for customer orders and notify of need restock items if necessary to satisfy the customer
- Communicate with customers about their orders, including any delays or changes in delivery
- Taking orders over the phone and in person.
- Dealing with customer returns and refunds.
- Supporting other team members to meet customer expectations and to represent the Company in the most professional way possible.

Business Administration

- Working as part of a team to ensure projects are completed on time
- Managing the Ebay and Amazon store fronts
- Inputting items onto receta with all relevant attributes and assisting in ensuring ERP system has correct data
- Gathering information to assist in the creation of quotes
- Managing SQDIP board through excel and analysis of root causes for issues
- Managing Price 2 spy and producing reports on the data for management
- Amendment of Ad-hoc COA's as required
- Checking all products are in/out of stock accordingly on the website and listing them accordingly
- Booking goods in to assist the operations manager
- Reviewing performance of couriers
- Fielding phone calls for the Managing Director and Management Team, passing on only those that need responding to personally.
- Providing office support including customer and employee support
- Keeping well-organised files and records of business activity
- Researching company data and archived reports
- Keeping computer databases up to date
- Following up on business communications, billing, and ordering
- Communicating with materials suppliers and vendors