Onboarding Team Leader

Recruiter
Customer Management Resourcing
Location
Southampton, UK
Salary
Competitive
Posted
08 Oct 2019
Closes
18 Oct 2019
Ref
1253724884
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Onboarding Team Leader

£28,000 - £31,000 DOE + (amazing benefits, read below)

We are proud to be working with a leading Fintech brand. Their digital product offering is disrupting the market. They must be doing something right as they are 5 years old, have an impressive customer base both B2B and B2C, and already have multiple awards!

The business is expanding at an impressive rate, really showcasing their culture and spirit of a fast-moving, disruptive technology company.

They are a fully licensed UK bank and since their launch in 2014 they are on track to hit 1 Million accounts before the end of 2019!

The Role

As a team leader, you inspire and motivate your team to give the best service to customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis.

·Positively influence and contribute to the team culture.

·Motivate, coach and develop staff in the Contact Centre.

·Acting as a KYC and KYB subject matter expert; sharing technical expertise and guidance with the wider Onboarding team.

·Performing a risk assessment on new account applicants (customers and/or businesses).

·Show ownership and accountability for offering solutions to benefit the customers and the business.

·Drive continuous improvement ethos within the contact centre and the business.

·Actively improve processes, workflows and service to customers.

·Coordinating with key stakeholders and senior management.

·Conducting Quality assurance for the team.

·Preparing and distributing reports to the wider business.

REQUIREMENTS

·Experience of managing a team in a financial services environment.

·Accountable leader with strong customer focus.

·Ability to train team members and adapt to training styles.

·Ability to adapt to, and lead people through change.

·Knowledge of the regulatory requirements of KYC and KYB.

·KYC and KYB experience within a financial institution.

·Experience in reviewing identification documents.

·Understanding of CIFAS and SIRA.

·Knowledge of Money Laundering Regulations and JMLSG guidance.

·Ability to analyse, evaluate and mitigate the financial crime risks associated with onboarding.

·Excellent written and verbal communication skills.

·Ability to balance workload and schedules with multiple priorities.

·Flexibility to work when required to provide 24/7/365 support.

·Management of key stakeholders and ability to communicate at all levels of the business.

BENEFITS

·33 days holiday (including public hols). You'll also get your birthday as an extra.

·16 hours paid volunteering time per year.

·Private Medical Insurance.

·Contributory pension scheme.

·Friday breakfast - bacon and egg rolls to vegan sausage butties.

·Kitchens stocked with fresh fruit and a range of hot and soft drinks.

·Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership.

·Access to 'salary sacrifice' benefits such as Cycle to Work scheme.

·Gym membership options.

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