Technical Author

Capita Internal Resourcing
Oldham, UK
08 Oct 2019
24 Oct 2019
Contract Type
Full Time
Becoming a Technical Author with Pay360:

The successful candidate will join an existing and experienced team working in several locations across the UK and with several offshore teams, so a willingness to travel between offices will be required to get the best from this role. You will work closely as part of the product team, the development team and other business stakeholders.

You will be responsible for producing documentation for our applications, ranging from user guides to technical integration specifications, in a variety of formats

What you will do:
  • Working with the product owner, produce customer facing guides for business application users, in appropriate language for the audience. These should not only describe the functionality but provide context and examples of use.
  • Working with the Product Owners, Solutions Architects and Developers, produce technical documents such as systems requirements, high-level technical overviews and interface specifications.
  • Publish documents in a variety of formats as appropriate, such as PDF or help files
  • Produce short screen-capture videos to illustrate specific functionality or concepts
  • Manage and maintain a SharePoint site to provide online information and guides for stakeholders within the business and a repository for documentation that you and others have created.
  • Liaise with Marketing and Product Launch to provide content for marketing and sales activities

Your experience will include:

  • Excellent communicator, written and verbal
  • Excellent organisational skills
  • Experience in producing customer facing user guides
  • Experience in producing technical documents
  • Excellent working knowledge of Microsoft Office 365 (Word, PowerPoint, SharePoint, Visio)
  • Good eye for detail, layout and presentation

  • Knowledge of payment or financial applications
  • Experience of Swagger API tools
  • Experience of Help+Manual, Movavi, Acrobat Pro DC, WordPress and Drupal

About Pay360

Built using the latest technology and thinking, Pay360, part of Capita plc, provides businesses of all sizes and across all markets with secure and highly adaptable payments services. We deliver customer payment services designed to improve how and where our customers receive payments. Join us and you'll be part of a team that delivers services across both the public and private sector, covering a multitude of payment channels from e-commerce and telephony to onsite Chip & Pin and Contactless devices.

Pay 360 are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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