IT Service Delivery Account Manager

High Wycombe, UK
08 Oct 2019
18 Oct 2019
Contract Type
Full Time
CST Ltd provides IT support services to around 300 clients ranging from small businesses, up to nationwide corporates. Our clients include well-known companies as well as education organisations and over twenty charities. We have built our success on providing the highest level of service to form productive long-lasting partnerships. This opportunity has come to market as we are currently going through a strong period of growth and looking for a great customer service focused person to join our fantastic team in Wooburn Green. We work exceptionally hard in a rewarding and fun environment.

Candidates must have excellent people and troubleshooting skills. A real passion for technology and support are essential.

This is a great opportunity to join a growing organisation with opportunities for progression and training.

The Role
  • Attend external client review meetings as required. Understand the client's requirements and upsell new services as appropriate
  • Prepare visit reports, sales and support quotes
  • Serve as the main contact for the client, suppliers, external partners and internal teams.
  • Ensure high quality standards in all client deliverables
  • Translate client requests and requirements into detailed and sometimes technical instructions for project, delivery and helpdesk teams
  • Partner with the client and internal project delivery team to resolve identified project issues
  • Day to day business relationship management and issue handling
  • Perform lifecycle management of customer renewals and ensure any additional renewals are documented for future opportunities.
  • Maintain an excellent working knowledge of the IT industry and any technology advances.

Relevant Experience

The candidate should have experience in some of the following:
  • An enthusiastic, experienced user of technology products.
  • Report and quotation experience with excellent written and verbal communication skills, with very good attention to detail
  • Wide-ranging/current (ideally technical) experience across diverse organisations/market sectors

Personal Attributes

You should be able to demonstrate the following:
  • Strong customer service skills
  • Excellent and effective team player that can work across teams and take ownership of person actions
  • Professional appearance and strong interpersonal skills
  • Proactive approach to improving the quality of service we provide
  • Remaining calm and focussed under pressure
  • Solutions thinker to issues and problems
  • Ability to build strong relationships

  • Competitive salary based on qualifications and experience

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