Service Manager

Eastern Western Motor Group
Newbridge, UK
08 Oct 2019
24 Oct 2019
Contract Type
Full Time
Service Manager

Western Nissan Newbridge

Basic Salary £35,000 + Bonus (OTE £50,000) + Company Car

Thank you for your interest in working with Eastern Western Motor Group. We work with some of the world's best loved brands. If you haven't already, please browse around our company website and immerse yourself in our company's history and read up on our brands. As we start to drive your aspirations to accessing a career here with us at Eastern Western Motor Group, you will really get to understand just why our staff and customers are indeed so passionate about all things Eastern Western!

Nature of the role

To ensure excellent customer service while maintaining an agreed profit contribution to the Company; to develop Service Department Plans and Budget; to organise, direct and control the activities of Service staff to achieve plans and budgets, ensuring optimum use of material, financial and staff resources

What does the job entail?
  • To develop Service Department plans and budgets to achieve agreed financial, marketing and sales targets
  • Create and agree the Organisation and staffing, to ensure the efficient achievement of objectives.
  • Ensure that recruitment is conducted with reference to current policies and procedures
  • Ensure that annual appraisals are conducted for each employee and training plans are agreed and implemented
  • Create and maintain control systems for all departmental resources, financial, material and personnel
  • Create, agree and implement sales, merchandising, advertising and sales promotion plans to meet plans and budgets
  • Continuously monitor Customer Service levels and take corrective action where necessary (training, discipline or new procedures)
  • Ensure complaints are dealt with quickly and courteously, recording them for review with Manager
  • Utilise monthly accounts to monitor and control profitability and productivity, including workshop efficiency, debtors and working capital
  • Ensure that all warranty work is carried out within guidelines
  • Ensure a safe working environment is maintained and employees are trained in the safe use of equipment and substances
  • Ensure that premises and equipment are maintained to a high standard of repair, decoration and presentation, as agreed with the GM/Board
  • Ensure that all legal responsibilities are met
  • Train parts staff in service reception duties, in conjunction with Parts Manager
  • To hold staff briefings for all staff on a regular basis at intervals agreed with line manager and a written record kept in minute form
  • Assistance with any other task as directed

What are we looking for?
  • Excellent communication skills
  • Previous experience in a similar role
  • Management experience gained within the motor industry
  • Quality focused and reliable
  • Problem solving and decision making skills
  • Customer oriented
  • PC literate

In addition we offer first class employee benefits scheme such as:
  • Employee discount scheme with 1600 high street/online retailers
  • Option to staff savings scheme
  • Cycle to work scheme
  • Excellent discounts on new and used car purchases
  • Company pension
  • 30 days annual leave which increases with length of service
  • Training/Career development
  • Family days out
  • Life assurance
  • Staff Intro referral scheme

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