Business Improvement Manager

Essex, UK
08 Oct 2019
18 Oct 2019
Contract Type
Full Time
**Job title:** Business Improvement Manager

**Location**: London

**Day Rate:**£500 -£550

**Start date**: ASAP

An Exciting opportunity has arisen for a Business Improvement Manager to join our client. As the Business Improvement Manger, you will typically manage project teams of up to 10 cross functional and legal practice resources. The Business Process Manager you will have no direct line management responsibility. You will as the Business Process Manager have strong Stakeholder engagement, you will be responsible for influencing diverse, often senior stakeholders within the practice and business services. Cross border working, you will need to work effectively across geographies and cross culturally to build relationships and ensure that change is successfully embedded.

**Key responsibilities and challenges of the Business Improvement Manager**

- Develop tailored engagement plans to build strong relationships with key stakeholders within the Practice and other Business Teams
- Work with the Practice to identify opportunities for change where there is a strategic problem related to matter delivery or practice efficiency / performance and agree objectives for delivery

- Work closely with cross functional colleagues (inc Business Managers and COOs) to identify improvement opportunities in business and legal processes, ways of working and behaviors, seeking alignment with complimentary or related initiatives as appropriate

- Where we have identified an opportunity to work with the practice to deliver change, support the lawyers in defining the problem and designing the solutions.
- Develop a clear 'as is' picture of the way in which a particular matter type or element of a matter is currently run, producing analysis of historic matters to help pinpoint areas of inefficiency
- Develop a 'to be' picture, helping them to identify ways in which the process can be improved and discrete opportunities to ensure quality, improve efficiency, enhance the client service and improve the work/life balance of the team.

- Create a plan to pilot a new way of working based on the improvements identified with the matter team. Secure buy in from the practice to implement the pilot and measure the outcomes

- Actively project manage and monitor the success of the pilot and address issues and concerns as and when they arise, liaising with lawyers at all levels of seniority

- Identify key metrics to demonstrate the impact of pilots and processes that have been adopted more widely. Work with the CI team and with Finance to build the appropriate reports

- Advise key stakeholders on the appropriate policies, standards and procedures

**Business Improvement Manager (Education / Qualifications)**

- A relevant degree (2:1 or higher) and PRINCE2 or APM certification

- Lean Six Sigma certification

- Business/Technical discussion level fluency in other languages

- Significant experience of supporting the delivery of large scale, cross-functional business change within a world-class organisation

- Knowledge and experience of project management methodologies and tools

- Global business or projects experience in industry or consultin

- Technologically strong

- Experience in the legal sector

- Experience with APM/ PRINCE2 and lean six sigma methodologies

**Job title:** Business Improvement Manager

**Location**: London

**Day Rate:**£500 -£550

**Start date**: ASAP

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