Insurance Team Manager

Matt Burton Associates Ltd
Billericay, UK
22 Sep 2019
17 Oct 2019
Contract Type
Full Time
MBA are recruiting for an exciting global organisation where their people are at the heart of everything they do. Our client's mission is to restore and enhance lives, business and communities. They are the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world.

We are looking for a dedicated Team Manager to be responsible for managing a two small teams within their Claims Repair Division. Responsibilities will include managing the day to day operation of the team - including coaching, training, driving first class service and productivity.

What you'll be doing:
  • To provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands.
  • To act as a service champion and referral point across their team.
  • To deliver excellence against the key measures of reduced duration, cost control, revenue realisation and customer satisfaction.
  • To identify and proactively address employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction.
  • To work collaboratively with the Repair Network and Finance Teams, and other internal teams; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction.
  • To identify and monitor employee development needs and to ensure the delivery of appropriate learning programmes with suitable methods; to build business, interpersonal and technical competence.
  • To set the team plan, identify purpose and meaningful measures to assess individual and team contribution - use resources and reporting tools available. Also develop bespoke approach appropriate to individual and team needs.
  • To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
  • To engage with clients, brokers and key stakeholders in order to maintain business and to attract new business opportunities.

Can you say yes to the following?
  • Insurance qualification desirable e.g. Dip CII, ACII, CILA though not essential however you must have some claims handling experience or thorough knowledge of the claims process
  • Extensive Knowledge of the insurance market, the basic insurance principles and the ability to apply them (desirable)
  • Extensive Knowledge and understanding of standard policy terms and market variations.
  • Good understanding of Client SLA compliance/productivity/quality requirements
  • Good understanding of FSA procedures and TCF initiative
  • Excellent people management skills in order to performance manage, motivate and lead the team
  • Excellent analytical and decision making ability in order to analyse complex information correctly and make sound decisions to support business needs
  • Excellent organisation skills to deliver high standards - time, cost, quality, efficiency and value
  • Able to inspire and energise others by taking the initiative to make things happen
  • Create a positive learning environment in which the team is motivated to learn and develop
  • Excellent customer service / client relation skills to manage relationships and provide effective dispute resolution

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