Salesforce CRM Administrator - Service Cloud
This is a fantastic opportunity for a hard-working, confident, and dedicated Salesforce CRM Specialist to join a global leader in Affiliate Marketing servicing market leading brands including the likes of Asos, Boots, John Lewis, BT, O2, TOPSHOP, AA, Marks & Spencer, Experdia & EE.
Salesforce CRM Administrator | Global Affiliate Marketing Leader
Excellent Salary + Extensive Benefits Package + Career Progression & Excellent Culture (4.6/5 Glassdoor Rating)
A dynamic working culture is central to a happy working life. We are invested in creating a rewarding work environment by providing you with flexible working, newly refurbished offices, many great benefits and professional development opportunities.
We are a global affiliate network comprised of 15 offices worldwide, 1,000 employees, 110,000 contributing publishers and 13,000 advertisers, connecting customers with brands in over 180 countries around the globe. Operating across the retail, telecommunications, travel and finance verticals, we generated £13.85 billion in revenue for our advertisers and £614 million for its publishers in the last financial year.
The Salesforce CRM Administrator Role:
The Salesforce CRM Specialist is responsible for the administration and development of our CRM system Salesforce. You will be a trusted adviser for the business stakeholders within the organisation and a key contributor to the user adoption, and is responsible to keep users trained and the processes documented.
Key Tasks Include:
+ Configure, Customize & Integrate CRM apps
+ Keep the process documentation up-to-date and communicate changes
+ Handling of support requests (incl. trouble shooting) from Salesforce users
+ Train Salesforce users including at management level
+ Build reports, dashboards, and create processes to continuously monitor data quality
+ Assess business requirements with the key stakeholders and elaborate appropriate solutions
+ Monitor adoption and identify areas of improvement of key features
Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.
As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.
+ Bachelor degree
+ Solid experience as a Salesforce administrator in a fast changing environment - certified is a plus
+ Experience with both Classic and Lightning setup, and the Service Cloud
+ Experience with Marketing Cloud is a plus
+ Very good project management skills
+ Excellent communication skills in English, any European language skills are an advantage
+ Ability to adapt its communication to different level in the hierarchy
+ Ability to understand complex business problems and translate into efficient solutions
+ Highly customer and service oriented
+ Ability to work independently and as part of a team
+ Strong attention to detail and high quality expectation
Benefits & Rewards:
+ Up to 28 days holidays plus bank holidays + Travel Insurance + Subsidised Gym + Life Assurance + Pension + Employee Assistance Programme + Paid time off for Volunteering Activities + Medical + Income Protection + Cycle to Work Scheme + Season Ticket Loan + Plus More!
Diversity brings great minds to the business, and feeling included keeps people here. We support our people in bringing their background, identity and experiences to work and are committed to staff wellbeing. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Join a diverse, global team, where you will work with some of the world's most iconic brands and enjoy the plentiful perks we offer.
Your Background / Previous Roles May Include:
Salesforce Developer, Salesforce Administrator, Salesforce Configuration Specialist, Salesforce Key User.
Interested? Apply here for a fast-track path to the hiring manager