Service Architect

Reigate, UK
08 Oct 2019
30 Oct 2019
Contract Type
Full Time
Becoming a Service Architect with Capita IT Services - Location Flexible

Capita Network Solutions is part of Capita, and leading Business Process Outsourcer, is now seeking a Service Architect to join their team of consultancy services relating to Service Architecture and Service Management. To design and enable transition of IT services to meet business requirements, recognising that for many organisations, IT is an enabler of business.

What you will do:

Take a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management.

* Attend customer dialogue sessions with the Bid Team to present & demonstrate the service, delivery and operations areas.

* Produce resource models for internal sign off during the bid stage, to ensure that we are building enough resource costs to enable the delivery and support of the ongoing services.
* Champions service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and compliant with ISO2000
*Translating customer requirements and contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
*Production of a Service Model to support Operational teams in the delivery of IT services
*To produce or update the customer specific contractual agreement (Service Level Agreement) and gain sign off from the customer.
*Works closely with Project Management to lead on service elements of delivery to enable the operations transition team to transition the service into live production.
*Works closely with the Operations Transition to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.
*Supports the project manager in understanding any service risks, dependencies and issues that exist and the impact that these may have on the project, whilst mitigating those within their scope.
*Contributes to the Service Management service acceptance process by working closely with the Operations Transitions team.
*Service architecture and subject matter expertise to support the ISO 20000 Service management accreditations

Your experience will include:

*Extensive experience in designing, developing and implementing sustainable and scaleable service management processes and procedures.
*Experience in selecting and applying service management principles, policies and techniques in client operational environments.
*Customer focussed with ability to identify and understand the (internal and/or external) customer's needs.
*Displays a high degree of knowledge relating to Wide Area Networks (WAN), Telecommunications, service management and ITSM toolsets.
*Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models.
*Previous experience within a network, telecoms or managed network service provider company.
*Able to perform peer reviews, audits, standards compliance checks and due diligence as required.
*Demonstrable consultancy skills.
*Good experience as a service architect/consultant with excellent design experience

About Capita IT Services

Capita IT Services are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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