IT service desk analyst

Anchor Trust
Bradford, UK
08 Oct 2019
26 Oct 2019
Contract Type
Full Time
Job Title IT Service Desk Analyst

Location Bradford

Contracted hours 37.5

Contract type 12 month FTC

About Us

Anchor Hanover Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people, and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

About the role

You will be part of a Service Desk acting as a single point of contact for Anchor Hanover colleagues across 1000+ sites delivering a best in class customer service managing and resolving IT related incidents and service requests.

You will be expected to communicate effectively with colleagues across the business with a wide range of technical ability via the phone, ITSM self-service, email, in person or via self-help/knowledge articles.

You will be responsible for capturing accurate data and trouble shooting incidents at first contact, escalating where required and taking ownership of incidents throughout their lifecycle. You will be working closely with internal teams and third parties to surpass targets whilst maintaining communication with affected colleagues.

About you

You will have basic understanding of the function of a service desk, excellent MS Office abilities and experience of working in a customer facing role. You will have excellent communication skills, both written and spoken, with the ability to explain IT in a way that non-technical people understand.

To help you to excel in the role, you will be provided with a comprehensive induction plan and ongoing development opportunities.

As England's largest not-for-profit provider of care and housing for older people, we're able to negotiate great deals and benefits for our people. Here are just a few of the things you'll get when you work with Anchor Hanover Group:

25 days holiday plus bank holidays
  • Buy and sell annual leave
  • Exclusive discounts on high-street shopping
  • 20% off mobile phone contracts
  • 25% off Private Healthcare
  • Contributory pension, 4% from you and 4% from us

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