Payroll Account Manager

Payroll Elite Ltd
Chelmsford, UK
05 Oct 2019
03 Nov 2019
Contract Type
Full Time
Our client within the Charity Sector is looking to recruit an experienced Payroll Account Manager within their payroll department.

Main Purpose:

To provide an efficient, effective and proactive account service to a set of identified customers, ensuring high quality and consistent customer service, the building of proactive stakeholder relationships with customers, PA's, agencies and social workers.

Responsibilities of Job:
  • To undertake proactive and efficient account management of all allocated customer accounts, ensuring:
  • Contractual obligations are being met
  • All payments are checked against the support plan, or according to correct process
  • Proactively escalating issues to the local authority, including seeking authorisation to make payments, informing them of an overspend in good time, and escalating where a payroll/payment has been stopped or reduced
  • Proactively communicating with the customer to inform them of any issues on the account, including risk of going into deficit, overspending and unauthorised payment requests
  • General proactive contact via email, telephone and face to face where appropriate to ensure timely and clear communication
  • Investigating queries and issues, including non-payment of invoices, and liasing with self-employed PA and agencies where necessary
  • Setting-up of new accounts (adding any notes to Sage) and new PAs, including HMRC registrations
  • Liaison with the relevant Payroll Processor to ensure payroll check lists are kept up to date
  • To proportionally monitor all accounts to enable early identification of unusual patterns and addressing (or escalating) in a timely manner
  • Make amendments to ceased and deceased client records, proactively liaising with the local authority to correctly close the account in an efficient manner and updating Client Funds team.
  • To undertake the batching process for allocated payrolls, including submissions of RTI to HMRC
  • To undertake the reconciliation of payrolls including completing associated Account Manager journals
  • Raising manual payments in line with company policy including all necessary documentation, updating the payments spreadsheet, and ensuring any related HMRC submission is completed
  • To provide account data to inform payment services reporting requirements
  • Where safeguarding concerns are identified to escalate accordingly in line with company policy
  • To liaise with internal colleagues as required to ensure seamless support to clients where they have more than one service.
  • This list is not exhaustive and from time to time you may be required to undertake additional duties

Person Specification:

  • Experience of working in a busy payroll environment
  • Technical understanding of payroll, including end to end processing and manual calculations
  • Experience of delivering excellent customer service through a range of mediums including face to face, telephone and email
  • Commitment to taking a payroll-related qualification and to continuous professional development
  • Experience of building and maintaining strong working relationships with a range of stakeholders
  • Excellent administrative skills with an ability to organise a wide range of information
  • Willingness to proactively seek resolutions to issues, communicating with customers, suppliers and commissioners where necessary
  • An ability to use initiative to problem solve issues and to escalate in a timely manner where required
  • An eye for detail and a 'get it right first time' attitude
  • Empathy and understanding of customer situation and needs
  • An ability to self-organise workload to meet fixed deadlines
  • An ability to work as part of a team
  • Good written and oral communication skills
  • IT literate with experience of Microsoft applications, familiarity with payroll packages

  • CIPP, or equivalent, payroll technician qualification
  • Knowledge of Sageline 50, Payrite software and using a CRM
  • Knowledge of the health and social care sector, and specifically personal budgets and personal health budgets

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