Scheduler

Recruiter
Delaney Browne Appointments
Location
UK
Salary
Competitive
Posted
05 Oct 2019
Closes
30 Oct 2019
Ref
1222677434
Contract Type
Permanent
Hours
Full Time
Love a fast paced environment, organising, scheduling and keeping clients happy? This exciting team are winning new business and have lots of call outs that require someone at the helm, who enjoys heaps of client interaction and allocating engineers to call outs within time frames and locations that can be very hectic at times!

Hours 8:30-5:30 - 1 hour for lunch.

Service Desk duties = This role will be office based and will take calls/emails from customers, investigate the fault, empathise, schedule an engineer in line with service level agreement, relay the cost back to the customer and log the entire process on CRM system.

Typically the calls do not drip feed in, you may have 10 in one hour and scheduling in engineers under pressure can be stressful at times. So this role would suit a candidate who remains calm under pressure.

Organisation and empathy are the two major elements that this role requires

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