Application Support Analyst

Recruiter
Reed
Location
Edinburgh Technopole, UK
Salary
Competitive
Posted
05 Oct 2019
Closes
15 Oct 2019
Ref
1287202887
Contract Type
Permanent
Hours
Full Time
Application Support Analyst X2 - Edinburgh - Salary £24,000 Per Annum

Our Client and the role

One of Reeds core Edinburgh based client is looking for a 1st and 2nd line Application Support Analyst to join their growing team in supporting their bespoke product.

Responsibilities:
  • Acting as a point of contact point, receiving and handling requests for support.
  • Responsible for providing 1st and 2nd line support investigation and diagnosis and promptly allocate unresolved issues as appropriate.
  • Prioritise and diagnose incidents according to agreed procedures.
  • Investigate the cause of incidents and provide appropriate solutions.
  • Facilitate recovery, following resolution of incidents.
  • Responsible for maintenance, installation and problem resolution.

Competency/Skills Required:
  • Experienced to resolving issues in an ITIL environment
  • Positive team attitude
  • Fantastic Communication and telephone manner
  • The will to develop and improve skill set

Perks of the Job:
  • Training and development opportunities
  • Generous holiday allowance
  • Great work environment
  • City centre location

If you are looking for a role to develop your skill set in a growing organisation with a great working environment apply today as this role has been made a priority for the client.

For more information please email or call

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