IT Support Analyst

GreatFind Recruitment
Paddington, UK
03 Oct 2019
13 Oct 2019
Contract Type
Full Time
A market-leading restaurant group is looking for a 1st to 2nd Line IT Analyst for their IT support team based in Central London. If you are an IT profession who are innovative, friendly and with good time management skills, apply this role now to gain an extraordinary career in this well-structured company. Excellent benefits include a 10% Bonus, Pension, Life Assurance, Staff discount and 25 days holiday.

Salary range: £25,000 - £30,000

Duties and responsibilities
  • Offer 1st Line service desk support via calls and mails
  • Provide 1st or 2nd line support to Head Office, and remotely to restaurants, with occasional onsite support
  • Support internal customers in-person or by phone, and follow-up with them until cases completed
  • Manage the Call logging system of the service desk
  • Escalate issues to senior team members when necessary
  • Deploy different devices including Laptops, Desktop computers and Phones etc.
  • User account set-up (computer login, Office 365 mailbox, mobile)
  • Ensure the work is meeting the standard of SLA
  • Support and implement on some IT projects
  • This role is based at the Head Office, but occasional travel in the UK is required

Personal Qualifications and experience
  • Experience on Windows 7 and 10, Office 2013/2016, Active Directory, Networking, Exchange 2013/ Office 365
  • Experience on hardware and devices including Laptops, Desktop computers (PC / Mac), Phones, Tablets and printers, and their installation and configuration
  • Working knowledge in SCCM is highly preferable
  • Strong verbal and written communication skills, able to make IT terms easily understandable to non-technical staff in a professional manner
  • Excellent customer service and interpersonal skills
  • Good trouble-shooter and problem solver
  • Able to work under pressure

This is a fantastic opportunity, Apply now!

About GreatFind Recruitment

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.

We are an equal opportunity provider.

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