Case Manager - Leicester

Leicester, UK
30 Sep 2019
30 Oct 2019
Contract Type
Full Time
You will be required to process applications from New to bank Buisness customers from initial instruction via any channel, through to the account completion. This includes Client Due Diligence (CDD)on-boarding checks as defined by the Global Standards Programme. Ensuring the completion of CDD; Know Your Customer (KYC) checks whislt adhering to the priciples of Treating Customers Fairly (TCF).

The tasks for this role will include some or all of the following:
  • Deliver appropriate products and services in response to customer needs
  • Protect the bank's assets and reputation by performing CDD on the customer(s) and their businesse(s), monitoring for suspicious activity/transactions, undertaking fraud checks (as applicable), and taking appropriate action as per the Bank policies
  • Uphold credit policy and lending guidelines whilst maintaining a balanced approach to risk management
  • Demonstration of HSBC UK principles of treating customers fairly.
  • Providing subject matter expertise (SME), to other CMB colleagues to effectively manage financial crime risk, escalating where appropriate to FCC;
  • Ensuring a consistently high-quality and professional customer experience at all times whist adhering to the TCF policy.
  • Optimally managing the volume of case completions whilst maintaining quality and compliance at all times
  • Supporting a culture of client-centricity (both internal and external), including a focus on recording client dissatisfaction and using complaints as an opportunity to improve the customer experience.
  • Working as both and individual and contributing to the wider team in a collaborative approach
  • Managing Regulatory risk and applying the financial crime risk framework

Pay: £13 per hour

1 year assignment

Location: De Montfort St, Leicester LE1 7BB

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