Operations Manager - Retail / E-commerce

£35000 - £40000 per annum
03 Nov 2017
01 Dec 2017
Recruitment Genius Ltd
Customer Service
Contract Type
Full Time
An exciting opportunity for a motivated, experienced Operations Manager to lead and develop the team within a rapidly growing company. If you share their passion for an excellent customer experience and a quality product range, with a desire to be the best in the business, come and join our friendly team at one of the most respected nursery retailers in the UK.

This company is now a leader in the independent nursery sector. With an average of over 35,000 website visitors every week, a newly refurbished bricks and mortar store and a growing team of over 20 professionals, they are going places!

The successful candidate will have strong commercial acumen and experience of both online and store based retail operations. A strong leader, able to get the best from their team and drive the business across varied functions such as Sales, Operations, Customer Services, Purchasing and Site Facilities. The Operations Manager will identify and act on opportunities, strengths and weaknesses to improve performance and support the company's growth plans. They will be in close communication and a trusted advisor to the Managing Directors.

The Ideal Candidate:

- Is fantastic people manager
- Is intelligent, proactive and has strong business acumen
- Is ambitious and keen to progress
- Is full of initiative to generate ideas and find solutions
- Has strong communication and numerical skills
- Is hands on, questioning, commercial and adaptable
- Handles and even relishes pressure
- Is driven, enthusiastic and has huge passion for this type of business

This job is for You if You:

- Like to dive in, rather than stand back
- Like to innovate and multitask
- Like to drive business forwards
- Like pressure and pace
- Like to lead a team from the front

Main responsibilities

- Monitor and drive sales in the business.
- Support the achievement of business goals and strategic projects
- Set and communicate standards across all aspects of the business
- Identify and act on opportunities as well as weaknesses
- Recruit, develop and retain a team of dedicated professionals
- Identify and react to staff training requirements
- Motivation of your team to achieve their full potential
- Conduct team appraisals and disciplinarians, with external HR support
- Build & maintain excellent supplier relationships
- Maintain effective and informative communication with directors


- At least 3 years in a similar role managing a team
- Proven track record in managing a high turnover business
- Good understanding of E-commerce systems

Salary and benefits

- Competitive salary
- 5 weeks holiday
- Target related bonus
- Perkbox membership with includes EAP amongst many employee benefits

To express your interest, please submit your CV.

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