Customer Services Adviser

Location
Sevenoaks
Salary
£19500 - £23000 per annum
Posted
26 Sep 2019
Closes
24 Oct 2019
Ref
00098440
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Are you a Customer Services Adviser who is looking for a challenging, fast paced opportunity within a successful innovative business? This company provides finance within the vehicle industry, remarkable growth figures have led to the company being ranked 21st on the FT1000 Europe's Fastest Growing Companies in April 2018 and they continue to thrive.

Customer Services deliver timely and accurate administration of the company's loan products including direct liaison with the company's introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company's processes and procedures are followed.

Main responsibilities:
- Inbound and outbound telephone call handling
- Gathering initial information for customer complaints
- Updating / correction of HPI records
- Recording all received information and updating electronic and paper filing
- Liaison with Dealerships / Area Sales Managers

About you
You will have good Maths and English abilities; be computer literate within MS office; display excellent customer service awareness, verbal and written communication and interpersonal skills and be able to work under pressure and towards tight deadlines.

What they offer
- Continuous support and ongoing training and development
- Excellent progression and career development within the company
- Free off-site parking
- 25 days holidays + bank holidays and a day off for your birthday
- Subsidised gym membership
- Private medical insurance after probation
- Life insurance
- Cycle to work scheme

Due to their remote location and lack of public transport it is suggested that you are a driver and are able to get to their offices in Sundridge, Sevenoaks.