Resolutions Handler - Complaints

Location
Sevenoaks
Salary
£20000 - £23000 per annum
Posted
25 Sep 2019
Closes
23 Oct 2019
Ref
00098369
Contact
Recruitment Genius Ltd
Sector
Public Sector
Contract Type
Permanent
Hours
Full Time
This company provides finance within the vehicle industry, remarkable growth figures have led to them being ranked 21st on the FT1000 Europe's Fastest Growing Companies in April 2018 and they continue to thrive.

Resolutions ensures timely and accurate administration of all complaints including liaison with the company's introducers, customers and the Financial Ombudsman Service by telephone and correspondence, ensuring accuracy and compliance with the company's processes and procedures.

Main responsibilities:
- Investigate complaints in accordance with the company complaints procedure
- Liaise between customer and external agencies to obtain resolution
- Research root causes of complaints
- Ensure regulatory responses are issued accurately within deadline

Skills:
- Customer service experience
- Resilient
- Proficient in Microsoft

Salary & Benefits:
- Salary £20,000 to £23,000
- Continuous support and ongoing training and development
- Excellent progression and career development within the company
- 25 days holidays + bank holidays and a day off for your birthday
- Subsidised gym membership
- Private medical insurance after probation
- Life insurance
- Cycle to work scheme

Due to their remote location and lack of public transport it is suggested that you are a driver and are able to get to their offices in Sundridge, Sevenoaks.

Free off site parking is available

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