Helpdesk / Client Technical Support Executive

Recruiter
Appoint Personnel Ltd
Location
Bath, UK
Salary
Competitive
Posted
21 Sep 2019
Closes
28 Sep 2019
Ref
1270676006
Contract Type
Permanent
Hours
Full Time
A fantastic opportunity has arisen for a technical support executive with exceptional problem solving and customer service skills.

This organisation supply a market-leading software system to the finance industry. Full training will be provided.

As part of a friendly and growing team, you will be responsible for providing technical support to their customers by handling incident requests via email or over the telephone.

You will need to be able to analyse, trouble-shoot and assist customers in resolving their issues, whilst building a rapport.

Responsibilities include:
  • Answering in-coming calls and logging tickets accurately (using Zendesk)
  • Providing resolution for service tickets
  • Working with customers to evaluate and solve technical problems
  • Evaluating existing systems and / or user needs to analyse, design, recommend and implement changes
  • Offering an excellent level of service and building a strong rapport with customers
  • Configuration and support of internal and external systems
  • Troubleshooting systems
  • Maintain log of completed work using an incident-tracking application
  • Working with third party suppliers
  • On-going technical training will be provided

Skills & Experience:
  • Previous experience in a helpdesk / customer service role essential
  • Strong problem solving ability
  • Excellent written and oral communication skills
  • Technically and analytically minded
  • Calm and professional demeanour
  • Pro-active and self-motivated
  • Working knowledge of software support
  • SQL/Query knowledge would be an advantage
  • Experience in ticketing an advantage, e.g. Zendesk or JIRA

£20 - £25,000 DOE + excellent benefits

Parking Available

It is Appoint's policy, as a matter of courtesy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future.

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