Desktop Infrastructure Support Engineer

Amigo Loans
Bournemouth, UK
21 Sep 2019
28 Sep 2019
Contract Type
Full Time
Amigo Loans is the leader in the UK guarantor lending space, enabling those with little or no credit history to access loans in partnership with a family member or friend who acts as a guarantor. Founded 15 years ago, Amigo Loans went public on the London Stock Exchange in 2018 and still continues to grow, now having over 200k UK customers.

The IT Systems team plays an important supporting role within Amigo. Our business hugely leverages technology and it is key to our continued growth and in maintaining our competitive advantage. Our diverse team are encouraged and supported to stay on top of new technological developments so that they have the confidence and skills to deliver innovative features. Our continued expansion means that we need to recruit additional experienced capability into the team.

Key Responsibilities:

Reporting to the Head of IT Systems, you will be responsible for deploying and maintaining our desktop IT infrastructure and handling user administration. You will also be the primary point of contact for responding to internal user queries and requests using our helpdesk system and in person from all levels of staff across the business.

You will have a large part to play in securing these systems and infrastructure and ensuring that best practice is maintained and updated across all relevant areas.

To work effectively within the business, it is important for all in the team to maintain excellent working relationships with other business teams and be able to communicate technical subjects seamlessly with colleagues in other areas of the organisation.

Skills and Experience

  • 2+ years of experience supporting desktop environments and providing user support.
  • Strong Windows desktop administration skills including Active Directory administration and Group Policy (Windows 10, Server 2012 and beyond).
  • A good basic understanding of network fundamentals.
  • Great customer service and communications skills.
  • Able to work autonomously or as part of a small team and demonstrate ownership.

Useful (but not essential) Skills & Experience:
  • You have good PC hardware skills (preferably HP)
  • You have been exposed to desktop deployment technologies such as SCCM.
  • You have had an exposure to email platform administration.

Key benefits include personal development budget, Pluralsight Subscription, performance based bonus, healthcare, pension, gym membership, access to services provided by the Health and Wellbeing Team and a heavily subsidised deli style restaurant with a head chef and qualified baristas.

Amigo Loans is an equal opportunities employer and is committed to creating a diverse and inclusive work-place with equality of opportunity for all.

Permanent, full time role, contracted 41.25 hours per week. Monday - Friday 9am - 6pm plus inclusion in our out-of-hours support rota (one week in five).

Salary up to £30,000 per annum (DOE), inclusion in our company quarterly bonus scheme + Benefits Package.

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