IT Support Administrator

Rackspace Ltd
Hayes, UK
14 Sep 2019
23 Sep 2019
Contract Type
Full Time
Rackspace are looking for a Backup Administrator.

Managed Backup (MBU) team provides backup and restore services to the majority of Rackspace's dedicated customer base. MBU performs around 180,000 backups weekly and maintains an over 99% success rate using CommVault enterprise backup solution. MBU administrators' setup and manage customer backup configurations and troubleshoot backup failures so we can perform restores of customer data when needed.

A Managed Backup Administrator is customer centric and expected to take the initiative on issues, probing deeper into problems to fix root causes and proactively prevent recurrence. An MBU Administrator also advises on best practices to ensure that customer's backup solutions work in a reliable, efficient and supportable way.

The work is transactional. An MBU Administrator in the MBU Team is primarily focused on working ticket queues spanning installations, failure troubleshooting, restores and customer requests. MBU Administrators work on both Linux and Windows platforms.

Requirements for an IT Support Administrator;
  • Knowledge of data backup and restoration methodologies.
  • Basic understanding and ability to navigate and control Operating Systems including Microsoft Windows Server (2008, 2012, 2016), Linux Red Hat and CentOS (4x, 5x, 6x, 7x)
  • Basic knowledge of TCP/IP, DNS, Email and networking
  • Basic general understanding of databases including Microsoft SQL 2008, 2012, 2016 (Enterprise & Standard) plus MySQL (4x, 5x, 6x).
  • Experience using CommVault backup applications on client servers is a distinct advantage.

Rackspace Benefits for an IT Support Administrator;
  • 25 days holiday, plus an extra day off for your birthday and half a day xmas shopping
  • Free Breakfast
  • Gym membership
  • Private Healthcare... plus lots more!

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