Service Manager

Ventula Consulting Limited
Chelmsford, UK
18 Sep 2019
02 Oct 2019
Contract Type
Full Time
Service Manager - Financial Services - Chelmsford - £38-47 K ++

Exciting new opportunity for a Service Manager with proven experience in a Change, Release, Incident and Problem background, who will lead the service management of both internal and external customers to join a global leading Financial Services company based in Chelmsford.

The role will be based in Essex for a company which provides life insurance, pensions and asset management. As a service manager you will create (365/24/7) service management across business IT services as well as maintenance and monitoring of IT services to enable system and service management as well as stability and availability. You will also ensure that the IT service keeps in line with defined strategy and business assurance.

Key responsibilities:

· Leading the service management of both internal and external customers
· Service management
· Incident management
· Governance
· Operational supplier management
· Ability to be on call and provide out of hours support when necessary

Required experience:

· Exposure working in a Change, Release, Incident and Problem Management role
· Experience within the Financial Services essential
· Excellent written and spoken communication skills
· Experience working with ITIL processes


· ITIL certification
· PRINCE2 certification

This is an exceptional opportunity for a career motivated, and delivery focused Service Manager to join a market leading Financial Services organisation, renowned for their continued and substantial investment into Technology.

It must be stressed that only those with ITIL and Prince certifications will be considered for the role and experience in financial will be advantageous.

This is a permanent role, based in offering a basic salary of between £38,000 - 47,000 + package.

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