Highly Experienced 2nd / 3rd Line Engineer Central London £30k

Penguin Recruitment
London, UK
21 Sep 2019
05 Oct 2019
Contract Type
Full Time
Highly Experienced 2nd / 3rd Line Engineer

Central London - Liverpool Street - Salary: £30,000 + DOE

London Support Lead - IT Helpdesk - 2nd Line - Onsite Support - Projects

Perhaps you are feeling a little stuck in a rut in a helpdesk-only role, but know you could offer more commercially? Well a highly exciting career progression opportunity for a dynamic, flexible, highly capable and motivated IT Support professional at a 2nd / 3rd line level looking for a varied, challenging and exciting role

Penguin Recruitment are looking for a thoroughly hard working, highly capable and flexible IT Support professional to join our London team as our London Support Lead

A critical hire for the business at this crucial time in our continued growth, our London Support Lead will take point in delivery of technical support services both from and to our London base.

For the right candidate, this presents an outstanding opportunity to join our London operation during its relative infancy and help to develop and shape this strategically critical part of my client's business and to potentially progress into a leadership or senior technical role as they continue to build the London team.

The successful London Support Lead can look forward to

Industry leading salaries - we are only interested in attracting A players and will pay highly competitive salaries to secure the top candidates
Cash back health scheme
Company pension
A fun, flexible and dynamic working environment
A strong commitment to personal development, training and career progression for all of our teamThis role would suit a real team player who is both highly capable across a range of disciplines and prepared to roll their sleeves up and do 'whatever IT takes' - from routine 1st line support in support of the HQ team to onsite support in a customer facing setting, getting involved in projects, supporting our sales and account managers and more - a highly varied, flexible and dynamic role that will require initiative, commitment and hard work.

The role and responsibilities of the London Support Lead will include

Working remotely in support of the Yorkshire HQ as part of our remote support and service desk
Logging, progressing and closing remote support tickets of a widely varied nature from 1st through 2nd/3rd line
Providing on-site service and support to the London based customers from simple PC / laptop installation to network troubleshooting, servers and infrastructure work and project delivery
Supporting the London new business and account management teams with customers and prospective customer meetings acting in a technical capacity
Conducting network audits and health checks using a range of IT tools
Most importantly - just "Mucking in" as they would say in Yorkshire - doing 'whatever IT takes' to help build the London operation through delivery of outstanding service to our customers and a can-do attitude to anything that is thrown upSuitable candidates for the London Support Lead role will possess at least some of

Microsoft certified professional status to at least MCSA level or equivalent
Cisco, CompTIA or other professional qualifications
A high degree of competency across standard Microsoft platforms
Microsoft Office 365 support and administration experience
Experience using the Datto / Autotask PSA, Backup and other products in an MSP environment
At least 3 years' experience in a similar MSP environment working with SMBs in varying industries; experience with financial services and regulated environments a significant advantage
Happy to travel - routine trips back to HQ, customer and prospect visits within the UK, Europe, the US and further afield
This truly is an exciting opportunity for the right candidate - someone with a bit of entrepreneurial spiritPerhaps you're already working in a more field-based role but miss the office environment, the opportunities for progression and the day to day diversity of a service desk / helpdesk opportunity? Already delivering exceptional service as a member of a high-performance support team but lust after opportunities to use your initiative, spread your wings and get involved in a more diverse range of activities?

For more information on the London Support Lead role please contact Craig Cook at Penguin Recruitment on (phone number removed) or alternatively email on

Skill words: Service Provider, Managed Services, IT Services, Infrastructure Support, Networking, Virtualisation, Storage, Backup, VMware, Hyper-V, Citrix, Microsoft, Windows Server, Exchange, Office 365, AWS, Azure, Active Directory, VMware, Hyper-V, 3rd Line, Third Line, SharePoint, Networking, Firewall, ASA, Support, Project

Commutable locations: Watford, Edgware, Barnet, St Albans, Hemel Hempstead, Harrow, Wembley, Greenford, Hatfield, Brent Cross, Enfield, Hertford, Uxbridge, Hayes, Slough

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