Debt Management & Insolvency Administrator

Lowell Group
Leeds, UK
20 Sep 2019
25 Sep 2019
Contract Type
Full Time
About Lowell

As one of Europe's leading and most respected credit management companies, we believe in the importance of good relationships. Whether that's with our customers or our people.

We want to listen to and understand our customers, not judge them, so that we can find the most affordable and fair ways to help them pay off their debts. Fairness runs through everything we do.

We believe our greatest assets are our people and we're keen to develop teams who want to make a difference.


Respond to enquiries and requests for information from Debt Management Companies and Insolvency Practitioners who are representing mutual customers.

Contact may be received via post, email and telephone calls on individual consumers and all staff are responsible for management of the multiple workstreams.

Advise colleagues within Lowell on debt management and insolvency processes.

Ensure that all dealings with 3rd parties on behalf of customers are handled appropriately and professionally within service level agreements.

Job Description
  • Respond to information requests and enquiries from 3rd parties who are providing debt advice to Lowell customers.
  • Set up and review of Debt Management Plans (Debt Management Team) or Insolvency Solutions (Insolvency Team).
  • Ensure accurate and efficient data inputting of payment proposals and associated information.
  • All emails and post received to be responded to following relevant trained processes and within SLAs.
  • Respond to inbound telephone calls within a '3 ring' SLA.
  • Direct customer queries to correct department and liaise with other departments to ensure the best customer outcome is always achieved.
  • Provide SME knowledge of debt management and insolvency industry to other departments in Lowell.
  • Ensure all contact with 3rd parties is dealt with in a professional manner.

Required Experience:
  • Previous experience of working with Debt Management Companies and/or Insolvency Practitioners and/or customers with financial difficulties beneficial but not essential
  • Previous administration experience desirable
  • Previous telephone experience desirable

Business & Personal Leadership/skills and attributes
  • Good spoken English, clear diction
  • Good written English. Clear, succinct and accurate
  • Good with numbers and basic arithmetic, including mental arithmetic
  • Interpersonal skills (with both customers and colleagues)
  • Empathetic, able to build rapport, asks questions, a good listener, personable.
  • Comfortable with PC work and using multiple systems applications
  • KPI and objective driven, enjoys working to stretching objectives/KPI's and gets a sense of achievement and pride from meeting them.
  • Able to multi-task
  • Self organised and efficient
  • Team player
  • Willing and keen to learn

Package & Benefits
  • Competitive Salary
  • 3% flexible benefits
  • Free shuttle bus to and from Leeds Centre
  • Pension
  • Free onsite gym
  • and much more.........

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