Junior IT Helpdesk Analyst (Software/Applications)

n tier selection limited
Bristol, UK
14 Sep 2019
30 Sep 2019
Contract Type
Full Time
·Job Title:Junior IT Helpdesk Analyst / Software/Applications

·Salary:£20,000 to £22,000

·Hours:37.5-hour week (between core hours of 8am to 6pm

·Location:Bristol (free onsite parking)

We seek a Junior IT Helpdesk Analyst to join an experienced helpdesk/service desk team.This is a busy IT department with a record of promotion from within offering genuine career development. Working as part of a team you will resolve user software queries wherever possible at first point of contact and within agreed service levels.Your duties and responsibilities will include the following:

·Answering, recording and responding to all incoming calls and emails to the Group IT Helpdesk.

·Analysing and resolving incidents from all areas of the business within agreed service levels, ensuring 1st/2nd line resolution is achieved wherever possible.

·Provide support for a range of software applications to include financial, clinical and payroll.

·Taking full ownership of incidents, ensuring accurate and timely updates are provided to customers and maintained within the Group IT Helpdesk System.

To be successful you will need good customer service skills, the ability to take information about a query and log it.It will help to have good Microsoft Office skills and a good level of knowledge of business various applications and how an IT helpdesk with SLAs works. This is a genuine career opportunity with a growing organisation with low staff turnover.You will work a 37.5 hour week with agreed hoursbetween 8am - 6pm.Benefits include free onsite parking and;

·25 days holiday plus 8 bank holidays

·Flexible Pension

·Wellbeing such as cycle to work, discounted gym membership

·Loans deducted at source for computing equipment

·Team building/going out

·Working in an industry to be proud of

To apply for this outskirts of Bristol based role please apply through the job board, call us or register through our website, n-tierselection.

Key words:1st line, 2nd line support, software support, applications, desktop, helpdesk, service desk, MS Office,

This job was originally posted as www.totaljobs.com/job/87952766

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