1st Line IT Support

Clinical Professionals Limited
Reading, UK
20 Sep 2019
02 Oct 2019
Contract Type
Full Time
1st Line IT Support

What does the role of 1st Line IT Support look like here at Clinical Professionals?

This position will offer you an excellent career progression opportunity in a well-structured environment with regular training, good rewards and clear career development plan.


This role will be ideal for someone with a technical aptitude who is interested in learning about and growing their IT development skills while providing IT support.

The successful applicant will have either a degree in IT or 1-2 years experience in an IT development or IT helpdesk environment.
They will be part of an IT team that is based in Dublin, but will be the representative of that team in the offices in South-East England. Using remote communication (Microsoft Teams, video conference, phone) to access support from the wider team will be critical to the success of this role.

An interest in New IT including Cloud, DevOps, Agile delivery (both Scrum and Kanban) Design Thinking, is essential although experience in these areas is not required.

Key Responsibilities:

Responds to technical inquiries via helpdesk, both in person and via phone and email
Supports the setup, onboarding and off boarding of colleagues including setup of computer and phone systems
Operates as part of a scrum delivery team to design, build, test and deploy larger configuration and development projects in Salesforce and other technologies.
Escalates and requests help from IT team when required
Creating and maintaining product standards documentation, application notes, training manuals, and knowledge base libraries.

Desired Skills & Experience:

A new graduate or 1-2 years of work experience.
Ability to learn new concepts and systems quickly
Highly organised with an ability to efficiently handle multiple projects
Ability to quickly isolate problems and implement solutions in real-time
Preferable but not required
o Understanding of agile (scrum) development
o Experience of System Administration

What can we offer you?
Good career progression
Free gym membership
Attractive pension
Private health for employee and dependents
Life assurance cover
Dental cover

If you are keen to explore this opportunity in greater detail, please apply or get in touch for a confidential conversation.

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