Helpdesk Specialist

Recruiter
ACS Performance
Location
Reading, UK
Salary
Competitive
Posted
20 Sep 2019
Closes
26 Sep 2019
Ref
1270114173
Contract Type
Permanent
Hours
Full Time
Job Title: Helpdesk Specialist

Do you have a Bachelor's degree or higher in life sciences or engineering and preferably experience of service and application support or operation of laboratory equipment? Are you fluent in English and a 2nd European language would be great advantageous?

What you will do

In this position you will be responsible for providing the best possible customer experience for our liquid

handling and detection customers within the United Kingdom and Ireland via telephone and e-mail.

Occasionally this may also include on-site support, service and application work. In this role you will be

part of the team and globally reporting to the European Technical Support Manager.

Responsibilities will include
  • Responding to customers' requests and complaints in a prompt and professional manner
  • Remotely analysing and solving customer hardware and software problems
  • Occasionally providing on-site service and support (e.g. Preventive Maintenance tasks)
  • Escalating issues within the organisation as required
  • Initiating and monitoring progress of on-site interventions as well as in-house repairs
  • Maintaining knowledge of instruments and products by attending educational workshops,reviewing professional publications and establishing personal networks

Key Skills
  • Bachelor's degree or higher in life sciences or engineering and preferably experience of service and application support or operation of laboratory equipment
  • English; a 2nd European language would be great advantageous
  • Customer centric attitude
  • Strong organisational and analytical skills
  • Excellent communication skills in order to effectively interact with our customers as well as with your team
  • Computer literacy
  • Self-motivation and enthusiasm

ACS are recruiting for an Helpdesk Specialist you feel that you have the skills and experience required in this advertisement to be an Helpdesk Specialist please submit your CV including an outline of your experience as a Helpdesk Specialist It is always a good idea to include a covering letter outlining your experience as an Helpdesk Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the Helpdesk Specialist role you desire.

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