Customer Support Advisor - Software

Recruiter
Applause IT Ltd
Location
Leicestershire, UK
Salary
Competitive
Posted
20 Sep 2019
Closes
22 Sep 2019
Ref
1253607300
Contract Type
Permanent
Hours
Full Time
Customer Support Advisor - Windows 7/8/10, Mac OS, I.T, Telecoms, VoIP, Networking, SIP, TCP/IP

Leicester - £18,000 - £20,000 + Benefits + Training

Customer Support Advisor with experience in a Software, I.T or Telecommunications environment and knowledge of Windows / Mac OS sought by a leading technology provider for integrated business communications solutions. Their "customer first" approach starts with their support function - offering new customers a fantastic on boarding process and great ongoing support.

As a Customer Support Advisor, you will be part of their UK team and the first point of contact for all incoming customer queries which you will then tackle as per their SLAs, escalating when necessary. On a day-to-day basis you will be supported by great 2nd Line Support team and Software Development team for more in-depth technical issues.

The successful Customer Support Advisor should have the following:

Experience within a Software, I.T / Telecoms Support or Customer Services environment
Knowledge of Windows and Mac Operating Systems - Windows 7, 8, 10 and Mac OS
Experience with CRM systems would be beneficial
Experience with Hosted Telephony systems would be beneficial
Excellent communication skills
Good problem-solving skills

If you are interested in finding out more then click APPLY NOW

Customer Support Advisor - Windows 7/8/10, Mac OS, I.T, Telecoms, VoIP, Networking, SIP, TCP/IP

Leicester - £18,000 - £23,000 + Benefits + Training

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