Collections Manager

Utility People
Edinburgh Technopole, UK
19 Sep 2019
30 Sep 2019
Contract Type
Full Time
Role: Collections Manager

Location: Edinburgh

Salary: £20k - £25k

Role Purpose:

Our client, up and coming energy supplier, are looking for an experienced Collections Manager. As Collections

Manager, you will bring a passion for driving performance, building relationships and creating continuous improvement. This role will be fundamental in helping us develop the collections team, our processes and approach to how we manage debt within the company, whilst maintaining high levels of customer service and support and living to our values. If you're an experienced Collections Manager, apply now!

Job Responsibilities:
  • Management of a small team
  • Coach and develop the team to optimise their performance and enhance skill
  • Working across the company's operation on strategic debt prevention at all stages of the customer lifecycle
  • Drive work to and manage the performance of 3rd party collections agencies, through weekly and monthly review
  • Work with business functions to create cash collection and debt awareness to ensure the effective and timely resolution of customer queries holing up payments
  • Drive effective stakeholder management both internally and externally

Experience Required:
  • A working knowledge and understanding of Collections and Recovery
  • Strong relationship management skills and the ability to drive performance
  • Effective communication skills and the ability to influence others
  • Excellent organisation skills and effective self-management
  • Ability to interpret data and basic analysis

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