IT Support Assistant

Recruiter
Freightserve
Location
Waterloo, UK
Salary
Competitive
Posted
19 Sep 2019
Closes
02 Oct 2019
Ref
1269013806
Contract Type
Permanent
Hours
Full Time
Freightserve recruitment are looking for an IT Support Assistant for a leading company that deals with Shipping Fine Arts. The company is based in the Waterloo area.

Job Description:-

Support:-

• Provide general IT support

• Provide hardware and software support for all Company staff who use computers (including remote warehouses) via telephone, remote connection or in person in conjunction with the other members of the IT team

• Create and update knowledgebase articles/user guides for all applications

• Provide training on all applications on either a 1:1 basis or as a group

• Liaise with any 3rd party support companies to log any faults with hardware/software and follow to full resolution

Administration:-

• Manage asset management database ensuring all information is correct

• Assist the IT department with any admin work as and when required

General:-

• Ability to build good rapport with staff

• Assist with any other jobs as required

• Employ best practices

• Be proactive with delivery of all IT support

• Comply with company's health and safety and fire practices and procedures

Required Experience:-

• Experience of working in an IT support environment

• Experience of software support

• Training end users on a variety of software subjects

• Knowledge of Microsoft Office

• Knowledge of Microsoft OS

• Pleasant user interaction

• Good & professional communication skills

• A keen and inquisitive demeanour will be appreciated

Working hours are Monday - Friday 9am - 6pm

Company offer excellent benefits

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!

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