Patient Liaison Officer - 9 Month Fixed Term Contract

BMI Healthcare
Poole, UK
19 Sep 2019
03 Oct 2019
Contract Type
Full Time
BMI Harbour Hospital in Poole is part of BMI Healthcare, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a PART time role for 30 hours a week. The role holder will be required to cover a flexible shift pattern. This will be for a period of 9 months only to cover maternity leave.

Applicants should meet the following criteria:
  • Previous experience of working in Healhcare or an alternative professional customer focused environment would be beneficial.
  • Able to prioritise workload and deal with pricing enquiries and costing of surgical procedures for self funding patients
  • Proven influencing/sales skills
  • Marketing experience is preferred, but not essential
  • Working within service performance standards
  • Numeric
  • Proficient in MS Outlook, Excel and Word
  • Excellent command of the English language, both written and verbal
  • Excellent telephone manner and interpersonal skills

Duties of this role include:
  • To convert appropriate self pay enquiries and consultations to self-pay procedures within BMI against pre-agreed targets
  • To ensure a quality service for potential self pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)
  • To facilitate necessary access times and information required for patients to convert to procedure
  • To appropriately influence patients to choose BMI for their procedure
  • Provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment
  • Fulfil patient requests for information with email or posted information by the end of the same day as the initial request
  • Follow up pre-consultation enquiries that have reached the hospital directly (not via the NEC) within 24 hours of the initial request

Please see attached role profile for further detailed information on the responsibilities and accountabilities of this vacancy.

Salary & Benefits:

BMI Healthcare have committed to being a national living wage employer and offer a competitive starting salary alongside access to a wide range of employee benefits, including:
  • BMI Healthcare Private Medical Scheme
  • Staff Pension Scheme
  • 25 days holiday per annum


If you would like to apply for this opportunity, please complete our brief online application form and ensure to upload the most recent copy of CV. We aim to respond to your application within 14 days of the closing date.

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