Lettings Customer Manager

Recruiter
Chancellors Group of Estate Agents Ltd
Location
Headington, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
02 Oct 2019
Ref
1253548794
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our highly successful Headington Branch is looking for a Lettings Customer Manager.

This is a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence.

As a Lettings Customer Manager, you will need to:
  • Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
  • Ensure all personal and branch activity and income targets are exceeded
  • Assist the manager with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
  • Assist in the company goal to create the largest active market share of any agent in the area
  • Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
  • Provide exceptional customer service at all times to encourage commendations and recommendations

The ideal candidate will:
  • Have experience required in a customer service management role
  • Have excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
  • Be able to take a lead role in branch activity and drive sales conversion
  • Be enthusiastic and proactive with a strong work ethic
  • Possess the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets
  • Be able to liaise with clients and customers confidently and professionally
  • Be ambitious and career orientated
  • Be a car owner with a full driving licence
  • Be insured for business use
  • Have the legal right to work in the UK

In return, you can expect to receive:
  • A full training programme covering all aspects of the company and its methods for generating market share
  • Top performers are rewarded for success
  • Annual award trips and prizes
  • A paid day off for your birthday after successful pass of probation
  • Uncapped OTE opportunities ranging through to £40,000-£50,000 with additional bonus incentives
  • Continuous exciting career and personal development opportunities
  • Increasing holiday entitlement from 2 years' service
  • Personal private health care provided on successful pass of probation

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