Salesforce Administrator

Recruiter
C4S Search Ltd
Location
Chippenham, UK
Salary
Competitive
Posted
18 Sep 2019
Closes
02 Oct 2019
Ref
1253542060
Contract Type
Permanent
Hours
Full Time
My client who are a well established UK based service company are looking for a Salesforce Administrator to join their team. This role sits within my clients marketing department and is an all encompassing role.

Duties and responsibilities:

The key accountabilities are:
  • Manage and develop the system design to meet our business requirements:
  • Manage system configuration (Salesforce and Pardot) so that it continues to meet business needs, eg. Managing fields, workflow rules, validation rules, triggers, Visual Force pages, email templates, reports and dashboards
  • Maintain and manage an up-to-date log of all issues and tasks
  • Actively research new functionality within Salesforce releases and best practise for continued process improvements
  • Consider our long term business strategy, making recommendations and leading initiatives to ensure the platform grows and best use is made of Salesforce and Pardot functionality
  • Ensure a best practise change delivery process is in place, managing the production and sandbox environments and release strategy.
  • Be the team's 'go-to' contact for queries and ideas for development, actively making changes where possible and translating what's needed into briefs for future development activities
  • Develop and deliver accurate reporting:
  • o Develop accurate reporting solutions to provide colleagues with relevant and insightful reports and dashboards related to Salesforce and Pardot data
  • o Carry out reporting and analysis to support sales and marketing activities, including exception reporting, conversion analysis and pipeline coverage
  • Maintain excellent levels of system administration accuracy:

o Manage and maintain user accounts, including security profiles, transferring record ownership for leavers

o Ensure data integrity and accuracy by enforcing data entry standards and regularly monitoring data quality in Salesforce: proactively identify and work with users to fix duplicate, inconsistent, missing and incorrect data

o Support data import/export requirements

o Ensure data security is maintained

o Troubleshoot issues acting as the liaison with Salesforce Premier+ Support team and internal IT team members
  • Provide exceptional levels of user support:

o Identify and anticipate user training needs from new recruits to on-going refresher training

o Actively monitor adoption and engagement levels, offering help and support to low/non-users and exploring opportunities for process improvement.

o Ensure that users are aware of available functionality, capabilities and potential applications by communicating new features in preparation for the 3 Salesforce releases pa.

o Own and maintain system documentation and comprehensive training materials.

Experience/Skills
  • SFDC certified administrator in ADM201 with 2 years administration experience (SalesCloud);
  • SFDC certified developer, with ability to read and amend Apex code, Visualforce pages, data-loader, app builder, SOQL code
  • Passionate about Salesforce and Pardot with interest in pursuing Trailhead badges
  • In depth knowledge of MS Office, in particular Excel & Power BI
  • Experience of working with large volumes of data with excellent numerical skills, with a keen eye for accuracy and attention to detail
  • Strong logical and analytical thinking to support report creation and data analysis
  • Excellent organisational skills, with the ability to multi-task and work to deadlines under pressure
  • Ability to identify/understand user needs and to produce and communicate solutions in clear, non-technical language.
  • Ability to train new and existing users in classroom or remote environment
  • Excellent stakeholder management skills including presentation, verbal and written communication skills to suit varying audiences
  • Knowledge of Data Protection rules (GDPR regulations 2018).

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