Product Support Specialist - up to £30k

Recruiter
Ascent People Ltd
Location
Derby, UK
Salary
Competitive
Posted
19 Sep 2019
Closes
28 Sep 2019
Ref
1269000046
Contract Type
Permanent
Hours
Full Time
Product Support Specialist, Software Support, Application Support, 1st/2nd line, Support Analyst, Support Engineer, SQL Server - Derby up to £30k
  • Do you have 2 years+ solid commercial experience supporting bespoke applications or software and looking for your next challenge?
  • Do you have experience of supporting SQL Server based systems?
  • Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability?

This is an amazing opportunity for an experienced Product Support Specialist to join a progressive global software house's growing Service Desk Support Team. If you have these skills, then please get in touch; you will not be disappointed.

This Specialist Application Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk on first contact. This role is not like your standard support role as it includes SQL Server, Training, installation, client facing as well remote support. Training will be provided for area's that you fall short. If you have the desire and capability of taking on such a diverse role then we want to hear from.

Your toolbox should include use and support of:

Software and applications to external customers

SQL Server and database strengths

General IT support

Good problem-solving skills as well as being an excellent communicator

Regulated environment experience following procedures and processes

Desirables include:

Training - including development of training documents and materials

Customer facing experience

ITIL environment experience or qualifications

The key aspects of this role are having a high-level of customer service, being engaging and passionate and having a strong solid process when it comes to problem solving.

The salary on offer is up to £30k as well as an attractive benefits package and opportunities to be promoted within. The office is based in the East Midlands and easily commutable from Tamworth, Stafford, Burton upon Trent, Derby, etc.

If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn https://uk.linkedin.com/in/mrbrynevans or Twitter @ITRecruiterBryn.

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

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