Technical Team Lead / Manager

Bench IT
Warrington, UK
18 Sep 2019
02 Oct 2019
Contract Type
Full Time
Technical Team Lead.

Responsible for the IT Operations 3rd Line team that supports and administers the physical IT Infrastructure. Working in collaboration with the IT Ops Service Management Team Lead the role holder will assist with ensuring the IT Operations team is pivotal in the restructuring, development and ongoing improvement of the IT systems. Whilst not responsible for Business Application Management the role holder must understand the end to end life cycle and associated processes for the key business applications and work closely with the Business Application Management team to resolve issues. Develop and implement an annual work plan for the IT Operations technical team Have input into creating the team's annual budget and ensure the team's services are delivered within the agreed budget. To develop and implement new methods of working and operating to improve the effectiveness of the IT Operations technical team and the infrastructure they support. Maintain an infrastructure support function that will administer and support the Group's: Server hardware WAN/LAN infrastructure, Data storage, Data centre(s) and Communications rooms, Systems backup processes, Telephony systems, Ensure all infrastructure components are administered and maintained in accordance with the suppliers' instructions and standards. Identify to the Head of IT Operations any issues that are known in advance that could affect the service delivery to the business and identify steps that could be taken to resolve them

Skills Management knowledge of the following products:

Backup applications - Arcserve and Backup Exec (Desirable) SAN products - Synology (Desirable) Microsoft Windows Server Essential), Routing & Wireless Products (Desirable) UPS Products (Desirable), VMWare and P2V Products (Essential), Cisco Switch/Router (IOS configuration), Mitel PBX Switches (Essential), VoIP (Essential), HP Server Products (Desirable), Microsoft Exchange/O65 (Essential), Microsoft SQL (Desirable), McAfee AV Products (Essential), Fibre/Fabric Networking (Desirable Soft Skills, Superior Written and oral communication skills.Strong Matrix management and team building skills. Exceptional analytical, conceptual, and problem-solving abilities. Excellent technical operations and technical support documentation skills. Strong interpersonal, negotiation and consultative skills. Ability to present ideas in user-friendly language.Team player with experience working in a team-oriented, collaborative environment.

Qualifications Technical qualification or equivalent experience in the following:

Project management, preferably PRINCE2 foundation level or higher Cisco, VMWare certified Professional - VCP Microsoft - MCITP

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