Claims Handler

Chester, UK
15 Sep 2019
28 Sep 2019
Contract Type
Full Time
JOB TITLE: Claims Handler
DEPARTMENT: Operations
REPORTS TO: Team Leader/ Claims Manager


Here at Proximo we have exciting an opportunity for a Claims Handler to join our growing team in Chester. We offer a competitive salary, great benefits, fun work environment and best in class training, development and career opportunities.

We are a leading Claims Management and Credit Hire Company based in Chester delivering services to the motor trade. We are renowned for the level of service we offer our customers and are one of the fastest growing brands in our industry with exciting plans for the future!

Our strapline is 'forward thinking' and we truly believe in this and relate it to everything we do. We are a growing and motivated business built on a foundation of talented individuals led by our hands-on and involved MD.

We understand that the right working environment, culture, support, training, career opportunities, reward and fun will enable you to be successful and happy. This is why we offer in-depth training and support and great career progression. Our culture is a fun, work hard play hard one with an upbeat, vibrant, positive office with a team focus and ethic.

Our team is amongst the very best in the industry. The quality of our staff moulds the quality of the company and the high standard of service we offer. We support, recognize and reward personal development, which is why our employees are committed to us as much as we are committed to them.

As our Claims Handler we don't just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.

Key Responsibilities and Accountabilities
  • To work actively and effectively in order to process accident claims as part of the company's claims management procedures.
  • Work within and provide support to all areas within the Operations Department
  • To manage workload effectively
  • To achieve and maintain company service standards
  • To achieve and maintain individual, team and departmental targets
  • Complete regular updates to clients regarding the progress of their claim
  • Working within and achieve service level agreements for individual Departments and Business Referrers.

  • Thoroughly investigate each claim to ensure accuracy of information and verification of facts in order to establish liability.
  • Liaise with others within the claims team to discuss liability issues when required to process the claim effectively
  • To liaise professionally with all relevant parties such as repairing garages and third party insurers, in order to progress the vehicle hire claim.
  • To produce accurate loss of use information as justification of vehicle hire periods that can be forwarded to the third party insurers.
  • To gather and verify as correct, all documentation from the client/repairing garage/engineer and establish factual information regarding the client's claim
  • To liaise with claims/recoveries department to discuss liability issues when required.
  • Gather all relevant information in preparation to argue any disputes where necessary with third party insurers in order to complete successful and quick recovery of costs from the third party

Skills, knowledge, qualifications required for job
  • If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you:
  • Excellent written and verbal communication skills.
  • Ability to assimilate and apply new skills when required
  • Responsive to change
  • An understanding of the RTA claims processes useful but not essential.
  • RTA/ABI knowledge useful but not essential.
Please be advised that due to the high level of applications we receive, it is not always possible to respond to everyone. Therefore, if you have not been contacted within 7 days your application has been unsuccessful.

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